Knightsbridge Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Carpet Cleaners provides carpet, upholstery, rug and related cleaning services to residential and commercial customers within its operating areas in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, company or organisation requesting the services of Knightsbridge Carpet Cleaners.
Company means Knightsbridge Carpet Cleaners, the service provider.
Services means any carpet, upholstery, rug, mattress, hard floor or related cleaning service, including stain treatment and deodorising, provided by the Company.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment for the provision of Services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and other soft furnishings, as well as associated treatments that may be agreed in advance with the Customer. The specific Services to be delivered will be confirmed at the time of booking based on the information provided by the Customer.
The Company reserves the right to decline work that falls outside its normal scope of operations, is unsafe, unlawful, or impractical to perform with the equipment or resources available.
3. Booking Process
3.1 Bookings may be made by the Customer through the Companys accepted booking channels. The Customer must provide accurate details of the Premises, the areas or items to be cleaned, the type of flooring or fabric, access arrangements, parking information and any other relevant information requested by the Company.
3.2 All bookings are subject to availability and are not confirmed until expressly accepted by the Company. The Company may provide a booking confirmation, which will set out the date, time window, estimated duration and indicative price where applicable.
3.3 The Customer is responsible for ensuring that any information supplied to the Company is complete and correct. The Company will rely on this information when planning the visit, estimating the time required and quoting indicative prices.
3.4 The Company reserves the right to amend the booking time or date where necessary, for example in the event of staff illness, equipment failure, unsafe conditions, or other circumstances beyond its control. In such cases, the Company will use reasonable endeavours to notify the Customer and offer an alternative appointment.
4. Access to the Premises
4.1 The Customer must ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed time. This includes providing any necessary access codes, passes, keys or contact details for a responsible person on site.
4.2 The Customer must ensure that adequate parking is available or that arrangements are made for loading and unloading of equipment as close as reasonably possible to the Premises. Any parking charges or access fees incurred in order to carry out the Services may be added to the final invoice, unless otherwise agreed.
4.3 If the Company cannot gain access to the Premises, or if access is unreasonably delayed or obstructed, the visit may be treated as a late cancellation and the relevant charges may apply.
5. Customer Responsibilities
5.1 The Customer must remove, or secure against damage, any delicate, fragile or valuable items from areas where the Services are to be carried out. This includes ornaments, glassware, electronics, small furnishings, personal items and important documents.
5.2 The Customer is responsible for ensuring that the areas to be cleaned are reasonably clear of obstacles, clutter and excessive personal belongings. The Company does not move heavy or fragile furniture unless agreed in advance and only where it is safe to do so.
5.3 The Customer must inform the Company of any known risks or sensitivities, such as pre-existing damage, loose fittings, unstable furniture, water-sensitive flooring, or previous cleaning treatments that may affect the work.
5.4 The presence of children, pets or vulnerable persons must be managed by the Customer so that the Companys operatives can carry out the Services safely and efficiently, without interference or risk of injury.
6. Estimates, Quotes and Pricing
6.1 Any price estimates or quotes provided before the visit are based on the information supplied by the Customer and on standard room sizes or item descriptions. They are indicative only and may be revised on site following an inspection of the Premises and items to be cleaned.
6.2 The final price will depend on the actual size, condition and type of items or areas cleaned, the presence of heavy soiling, stains, odours or pet contamination, the accessibility of the Premises, and any additional work requested by the Customer.
6.3 Any variation to the quoted work, whether requested by the Customer or required due to on-site conditions, may result in an adjustment to the price. The Company will seek the Customers agreement to any substantial change in costs before proceeding.
6.4 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services at the Premises or on the date of the invoice for account customers.
7.2 The Company may accept various payment methods, such as card payments, bank transfer or other recognised means, subject to change from time to time. Cash may only be accepted where lawful and agreed in advance.
7.3 For certain bookings, including larger jobs or commercial contracts, the Company may require a deposit in advance. Deposits are generally non-refundable, except where the Company cancels the booking without offering a reasonable alternative date.
7.4 If payment is not received when due, the Company reserves the right to charge interest on the outstanding amount at the statutory rate and to recover any reasonable costs incurred in pursuing collection of the debt.
8. Cancellations, Rescheduling and No-Show
8.1 The Customer may cancel or reschedule a booking by giving reasonable notice. The specific notice period and any applicable charges will be communicated at the time of booking and may vary depending on the type and size of the job.
8.2 If the Customer cancels or significantly amends the booking with less than the required notice, the Company may apply a late cancellation fee, which may be up to a percentage of the estimated or minimum charge.
8.3 If the Company attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present where necessary to provide access or instructions, this may be treated as a no-show or late cancellation and the relevant charges may apply.
8.4 The Company reserves the right to cancel or reschedule the booking where it is unable to provide the Services due to circumstances beyond its reasonable control, including extreme weather, traffic disruption, staff illness, equipment failure or safety concerns at the Premises. In such cases, the Company will offer a new appointment date and no cancellation fee will be charged to the Customer.
9. Service Standards and Limitations
9.1 The Company will perform the Services with reasonable care and skill and in accordance with industry practices applicable to professional cleaning services in the United Kingdom.
9.2 While the Company will use appropriate cleaning methods and products for the type of fabric or surface, it cannot guarantee the complete removal of all stains, odours or marks. Some stains may be permanent or may have been set by previous cleaning attempts or by the nature of the substance involved.
9.3 Drying times for carpets, rugs and upholstery can vary depending on ventilation, temperature, humidity and the thickness or composition of the material. Any estimated drying times provided are for guidance only.
9.4 The Company will not be liable for any damage or issues arising from the Customers failure to follow aftercare advice, including guidance on ventilation, foot traffic, furniture replacement or use of the cleaned areas during drying.
10. Liability and Damages
10.1 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded under applicable law.
10.2 Subject to the above, the Companys total liability to the Customer in respect of any loss or damage arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Customer for the specific booking during which the incident occurred.
10.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, revenue, business, opportunity, goodwill, or any loss arising from the Customers failure to provide accurate information or to comply with these Terms and Conditions.
10.4 The Customer must notify the Company in writing of any alleged damage or service issue as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services. The Customer must provide evidence of the alleged damage and give the Company a reasonable opportunity to inspect and, where appropriate, to remedy the issue.
10.5 The Company will not be liable for pre-existing damage, wear and tear, latent defects, or deterioration that becomes apparent during or after cleaning, including shrinkage of fabrics or carpets where the risk is inherent in the material or in previous treatments.
11. Health, Safety and Environmental Obligations
11.1 The Company will take reasonable steps to ensure that the Services are carried out in a safe manner and in compliance with applicable health and safety legislation. The Customer must cooperate with any reasonable safety requests made by the Companys operatives.
11.2 The Customer must inform the Company of any hazards at the Premises, such as loose floor coverings, exposed wiring, slippery surfaces, low ceilings, aggressive animals, or other risks that may affect the safe delivery of the Services.
12. Waste Regulations and Disposal
12.1 In the course of providing the Services, the Company may generate or handle waste materials such as dirty water, used cleaning solutions, packaging and other residues. The Company will manage such waste in compliance with applicable UK environmental and waste management regulations.
12.2 Where possible, the Company will dispose of waste water and residues using appropriate drainage at the Premises, provided it is lawful and safe to do so, and in line with local water and environmental requirements.
12.3 The Customer is responsible for informing the Company if there are any restrictions on the use of drains, waste outlets or refuse facilities at the Premises. The Company reserves the right to decline to dispose of waste on site if doing so would be unlawful or unsafe.
12.4 The Company does not collect or remove large items of waste, discarded carpets, underlay, furniture or other household or commercial refuse as part of standard Services, unless this has been specifically agreed. Separate terms and charges will apply to any such removal or disposal.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing a clear description of the issue and any supporting evidence.
13.2 The Company will investigate the complaint and, where appropriate, may arrange a revisit to inspect or re-clean affected areas. Any such revisit will be at the discretion of the Company and will take into account the nature of the complaint, the condition of the items and the time elapsed since the original service.
13.3 The Company aims to resolve complaints promptly and fairly. If a resolution cannot be reached, the parties may consider using informal negotiation or other dispute resolution methods before resorting to legal proceedings.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data about the Customer in order to manage bookings, deliver the Services, handle payments and respond to enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection legislation.
14.2 The Company will use reasonable measures to protect the confidentiality and security of personal data. The Customer has certain rights in relation to their personal information, which may include rights of access, correction and, in some circumstances, deletion, subject to legal obligations.
15. Changes to Terms and Conditions
15.1 The Company may update or revise these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way in which the Services are provided.
15.2 The version of the Terms and Conditions that applies to a booking will be the version in force at the time the booking is confirmed, unless a later version is required by law or otherwise agreed with the Customer.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether oral or written, relating to the same subject matter.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
