Knightsbridge Carpet Cleaners Privacy Policy
This Privacy Policy explains how Knightsbridge Carpet Cleaners collects, uses, stores, and protects personal data belonging to its customers. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Knightsbridge Carpet Cleaners customers within our service area, including prospective, current, and past customers.
Who we are and scope of this policy
Knightsbridge Carpet Cleaners is a provider of domestic and commercial carpet and upholstery cleaning services. In the course of providing these services, we act as a data controller for the personal data of our customers. This means we decide how and why your personal data is used and are responsible for complying with applicable data protection law.
This Privacy Policy applies to all personal data that we process in connection with enquiries, bookings, and the provision of our cleaning services to customers throughout our service area.
Types of personal data we collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details, such as your name, postal address, and preferred contact details.
Booking and service information, such as details about the property or premises where services are carried out, access instructions, and any specific notes about the service requirements you provide.
Communication history, including records of your enquiries and correspondence with us, and any feedback you give about our services.
Payment-related information, such as transaction details and payment method type. We do not store or process full payment card details ourselves when payment is handled by a third party payment processor.
Technical and usage data, where relevant, such as information about how you contact us online, for example through forms or digital booking systems, including dates, times, and interaction logs. We only collect such data to the extent necessary to manage enquiries, bookings, and the security of our systems.
How we collect your personal data
We collect personal data directly from you when you contact us to request information, obtain a quotation, make a booking, or provide feedback. This may be done in person, over the phone, or through online contact forms or booking tools.
We may also receive personal data from third parties, for example from service platforms, comparison or directory services, or other intermediaries through which you request our services. In such cases, the information we receive is limited to what is necessary to manage your enquiry or booking.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis under the UK General Data Protection Regulation. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process personal data to enter into and perform a contract with you, or to take steps at your request before entering into such a contract. This includes handling enquiries, providing quotations, managing bookings, delivering services, and handling invoicing and payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes responding to non-contractual enquiries, maintaining records of services provided, improving our services, managing our business operations, and ensuring the security of our systems and staff.
Legal obligation. We process personal data where necessary to comply with our legal and regulatory obligations, such as record-keeping, accounting, and responding to lawful requests from authorities.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries, provide information about our services, and issue quotations.
To manage bookings, schedule and deliver carpet cleaning and related services, and communicate with you about appointments.
To process and record payments and maintain accurate financial records.
To manage our relationship with you, including handling feedback, resolving complaints, and providing customer support.
To maintain business records, analyse service performance, and improve our offerings and customer experience.
To comply with legal, regulatory, and accounting requirements, and to defend or establish legal claims where necessary.
Data sharing and processors
We do not sell or rent your personal data. However, we may share your personal data with carefully selected third parties, acting as data processors or, in some cases, as independent controllers, where necessary for the purposes described in this Privacy Policy.
Data processors may include service providers who supply us with IT and communication systems, customer relationship management tools, payment processing services, secure data storage, and accounting or administrative support. These processors only act on our instructions, are contractually bound to protect your personal data, and may not use it for their own purposes.
We may also share your personal data with professional advisers, such as accountants or legal advisers, where necessary for legitimate business and legal purposes, and with authorities or regulators where we are legally required to do so.
Where data is transferred or accessed by processors outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law. This includes the use of recognised standard contractual clauses or equivalent protection mechanisms.
Data retention and storage
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In practice, this generally means that we keep customer records, including contact details, booking information, and invoices, for a period aligned with applicable limitation periods and statutory record-keeping requirements. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
We store your personal data in secure systems and take appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. Access to personal data is limited to those members of staff and service providers who need it for legitimate business purposes.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances and may be subject to certain conditions and exceptions.
Access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Erasure. You may ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Restriction. You have the right to request that we restrict our processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
Objection. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or the processing is required for legal claims.
Data portability. In certain cases where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it is transferred to another controller where technically feasible.
Withdrawal of consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with applicable law.
Children
Our services are directed at adults and businesses. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any material changes will be indicated by updating the version and date of this Privacy Policy. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
